An Ecommerce answering service is a virtual receptionist service that delivers customer support and order processing services to Ecommerce businesses. It involves a team of trained professionals who handle incoming customer inquiries, orders, and other requests on behalf of the E-commerce business.
Answering service is very important for any Ecommerce business. It will help to increase customer satisfaction, By solving their quires and clearing doubts. And the positive impact it creates helps to increase sales. Instead of hiring people for customer service, a business can go for Answering services, Which will result in saving time and energy. Let’s see various Answering services, so you can get a clear idea about Which one is best for you.
Ruby Receptionists
Ruby Receptionists provides customer care services and virtual assistants. They are professionals to handle calls, emails, and live chat. 24/7 customer service is available. It can be easily integrated with any platform like amazon, or Shopify. Seamless order processing and tracking are possible.
Key Features
| Professional receptionists | Robust mobile app | Expansive capabilities | Customized experiences | Quality customer care | Efficient integrations |
| Available 24/7/365, as full-time, part-time, or backup support | Ruby-hosted business numbers | HIPAA-compliant services available | Pricing to fit your business | Ruby customers report a 94% satisfaction rate | Clio Manage |
| Trained to sound like they’re part of your staff | Local and toll-free business numbers | Automated lead capture tool for your website | Personalized greetings | A dedicated Customer Success team | Clio Grow |
| Conversations in English or Spanish | Call and text from the Ruby app | Appointment scheduling | Customized frequently asked questions | Quick response times | Rocket Matter |
| Live transfer | Call notifications sent to your phone | Call routing by type of call | Specific customer/lead information collected | Product information and how-tos in the Ruby Help Center | MyCase |
| Outbound calls placed on your behalf | Immediate access to messages | Custom after-hours call routing options | 7 hold music options | Convenient call handling updates | |
| One-touch call holding | Voicemail transcriptions |
AnswerConnect
Answer connect is an Answering service. The company offers inbound and outbound call services. Their features are 27/7 availability, multilingual service, and customizable call scripts. Answer connect offers a range of services like customer inquiries, call forwarding, call routing, and message taking. They don’t use any voice mails or voice bots. Also, live chat is available. No bots are used to maintain the human touch. It can be easily integrated with your systems. Their customers are Early Impact, Fujitsu, and more.
Services they Offer
- Small Business Answering Service
- Virtual Receptionist
- After Hours Answering
- 24/7 Live Answering
- Bilingual Services
- Call Forwarding
- 1800 Number Answering Service
- Customer Support Center & Specialists Services
- Small Business Virtual Receptionist Services
- Inbound Sales
- Call Routing & Transfer
- Lead Capture Tools
- Urgent Call Handling
- Inbound Direct Response
VoiceNation
Voice Nation is a US-based Answering service. providing 24/7 service for 365 days, Giving attention to every customer, and every call gets handled. Most importantly giving a free trial. You can use it for free to check their work. Providing mobile app facility for live tracking. The mobile app is features with
- Track your minutes in real time.
- Make calls through the app with your VoiceNation number
- View calls and messages in one place
- Sort, filter, and tag calls
- Generate valuable insight with reports and analytics
- Compatible with all mobile devices
- Incredible VoiceNation experience on the go with a free mobile app.
Features Of VoiceNation
- Mobile App
- Call Patching
- After-Hours
- Bilingual Operators
- 24/7 Service
- Order Processing
- On-Call Scheduling
- Reports
- Call Screening
- Live Chat
- Online Dashboard
- US-based operators
MAP Communications
Map Communication is a US Based company. They provide Answering services and call center service. Map communications are featured with Monitor call answering activity in real-time, Track call volume by day and month, Diagnostic detailed reporting, Reviewing and measuring response times, Enhancing office accountability and productivity, Evaluate call volume by department or profit center.
| Phone Answering Services | Call Center Services |
| 24-Hour Answering Service | 24-Hour Call Center Services |
| After-Hours Answering Service | BPO Call Center Services |
| Bilingual Answering Service | Business Continuity Call Center Services |
| Call Overflow Answering Service | Direct Response Call Center Services |
| Live Answering Service | Disaster Recovery/Emergency Response |
| Message Dispatch Service | E-commerce Call Center Services |
| On-Call Answering Service | Inbound Call Center Services |
Smith.ai
Smith.ai is a virtual receptionist service that specializes in providing chatbots and live chat services for Ecommerce businesses. They offer 24/7 availability, and bilingual services, and can handle calls, emails, and live chat. Smith.ai also integrates with popular Ecommerce platforms like WooCommerce and Shopify, making it easy to manage customer inquiries and orders.
One of the key benefits of Smith.ai is its focus on AI-powered chatbot services. This allows Ecommerce businesses to automate their customer service to some extent, reducing the workload on their human receptionists. Smith.ai also offers live chat services, which can help ecommerce businesses engage with their customers in real-time and provide personalized customer support.
| Receptionist Services | Outreach Campaign Services | Appointments & Integrations | Phone Services | Voicemail Services |
| 24-7 Live Receptionists | 24-7 Live Receptionists | Appointment Scheduling | Works with Popular VoIP Services | Voicemail to MMS |
| Customized Greetings | Online Campaign Dashboard | Pre Qualify Leads | Conditional Call Forwarding | Unlimited Voicemails |
| Familiar with Your Business | Customized Greetings | Email/SMS Sorted to Departments | High-Quality Sound | Voicemail to Email |
| Friendly Demeanor | Goal-oriented workflows | Ecommerce Order Integration | SMS Status Updates | Customized Voicemail |
| Transfer Destinations | Adjustable Call Cadences | Lead Data Gathering | Slack Integration | |
| Multiple Live Transfer Numbers | Email & SMS Follow-Up | Transfer Calls to Multiple Locations | Customer Service and Support Desk | |
| Email Summary of Calls | Automatically Add Recipients to Campaigns | Slack Integration | ||
| Callback on Client Calls | Inbound Call Handling | Customer Service & Support Desk | ||
| Daily Call Summary via Email | Friendly and Fluent | New Client Intake | ||
| Call Disposition | Bilingual Agents | |||
| Outbound Calls | Transfer Destinations | |||
| Appointment Reminders |
AnswerFirst
AnswerFirst is a virtual receptionist service that offers 24/7 live answering services for Ecommerce businesses. They have a team of professional receptionists who are trained to handle customer inquiries in a friendly and efficient manner. AnswerFirst also offers customizable call scripts, call routing, and message-taking services to ensure that all customer inquiries are handled promptly.
Features
- 24/7 Answering service
- Dispatching service
- Live Transfer
- Message taking
- Scheduling and Reservations
- System and Security Monitoring
- Virtual Receptionist
- Voice mail services
Patlive
PAtlive is a US-based Answering service. Providing 24/7 service, call scripts are highly customizable. They provide fast answering service in affordable ranges. The company has 30 years of experience in this field.
Features
- Receptionist service
- call transfer
- Message taking
- Appointment Scheduling
- Lead collection
- order processing
- Event Registrations
- Integrations
FAQs about E-commerce answering service
What is an answering service?
An answering service is a business that provides telephone answering services to other businesses or individuals. These services may include answering calls, taking messages, and forwarding calls to the appropriate person or department.
How does the answering service work?
An answering service typically works by providing a dedicated phone number to the client. When someone calls that number, a trained operator will answer the call on behalf of the client and handle the call according to predetermined instructions. This could include taking a message, forwarding the call to a specific person or department, or providing basic information.
What are the benefits of using an answering service?
Using an answering service can provide several benefits to businesses or individuals, including improving customer service by providing a professional and consistent point of contact, reducing missed calls and messages, and allowing businesses to focus on their core activities without being interrupted by phone calls.
Can an answering service customize its services to fit specific needs?
Yes, most answering services will work with clients to customize their services to meet specific needs. This could include providing 24/7 coverage, using specific scripts or greetings, and forwarding calls to specific people or departments.
How much does an answering service typically cost?
The cost of an answering service can vary depending on several factors, including the level of service required, the number of calls handled, and the type of industry or business. Some answering services charge a flat monthly fee, while others charge per call or per minute. It is best to compare multiple providers and ask for quotes to determine the best value for your specific needs.
